SKU: P4720EN

Customers and Their Decisions

$19.00 USD

This online course will explain the concepts of internal and external customers. It emphasizes the importance of building relationships within your organization, such as those between providers and customers, and highlights the value of adding a personal touch to customer interactions. The course also explores what motivates your customers and co-workers, ultimately enhancing your relationships with them.

LEARNING OBJECTIVES

By completing this Customers and Their Decisions course, employees will be able to:

  • Explain the concept of internal and external customers
  • Emphasize the importance of creating provider/customer relationships within your organization
  • Recognize the value of adding a personal touch to your relationships with customers

COURSE OUTLINE

This online course includes the following sections:

  1. Internal and External Customers
  2. Fast Facts about Feelings
  3. What’s in a Name?
  4. Gaining Customer Loyalty

AUDIENCE

Designed for employees and supervisors. Does it meet the needs of your business? Contact us, we're here to help.

SPECIFICATIONS

Duration: 1.0 hours

Module(s): 40327EN

SKU(s): P4720EN

NASBA CPE Credits:

Safe & Secure

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  • American Express
  • PayPal
  • Diners Club
  • Discover

We ensure secure processing of your payment information and do not retain or have any access to your credit card details.

What can you expect?
  • Complete training anytime and anywhere from any device with an internet connection. 
  • Interactive training with video, exercises, knowledge checks, case studies, and scenario branching for a memorable learning experience. 
  • A final exam is included at the end of the course to ensure knowledge retention.
  • A training completion certificate is instantly awarded when the course is completed with a passing score. 
  • Automatic email notifications to ensure training is completed by the deadline. 
  • Designed by a team of instructional designers, subject-matter experts, and consultants with decades of experience.

What's included?
  • HTML5 format works on any device with an internet connection.
  • Cross-device syncing let's you take training on a mobile device and switch to laptop or desktop without losing your progress.
  • Automatic content updates to keep courses fresh and relevant.
  • An ADA-compliant interface lets you easily switch navigation. 
  • Course modules that include videos and interactive content for a more engaging learning experience. 
  • The course automatically saves your progress, so you never lose your spot. 
  • Complete control of audio and closed captions.
  • Built-in knowledge checks at the end of each section. 
  • A certificate of completion is automatically issued upon finishing the course with a passing score. 
  • An administrator user account lets you buy courses, assign them to your team, track training progress, run reports, and access certificates.

Customer Service
  • Learners receive automated email notifications until training is completed.  
  • Phone and email customer support at no additional cost.  
  • Submit and track support requests 24/7 in our support portal.
  • Access help articles and resources in our knowledge base.
Need to train your team fast?

Pick your courses, buy seats for up to 99 people, and manage everything from your admin dashboard. You can track progress, run reports, and download certificates anytime.

Need this course for your LMS? 

Contact our sales team for courses via SCORM / API.  

Need flexible pricing?

Request a price quote and we’ll find what works best for your team. Whether it’s bulk discounts, course customization, a branded portal, or bundle pricing, we’ve got you covered.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Everything was so clear, and I could easily learn on my tablet or computer—super convenient!

Anthony

Vubiz Learner

How It Works

  • buy courses icon

    Buy What You Need

    Select the courses you need for up to 99 learners.

  • create account icon

    Create Your Account

    Sign up to access to your training dashboard.

  • assign training icon

    Assign Training

    Assign the courses to your staff or to yourself.

Course Features

Our courses are ADA-compliant, work on any device with an internet connection, incorporate interactive learning activities, and are updated regularly.

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Frequently Asked Questions

How do I access training?

After purchase, you can self-register for training from your Account Dashboard.

How long do I have access?

You have one year of access to the course.

What happens if I fail the exam?

The purpose of the exam is to test your knowledge. You simply take it again until you pass.

What are the technical requirements for the training?

Courses can be viewed on any device – Mac, PC, tablet, and/or mobile with any internet browser and an active internet connection. Just turn off and disable all pop-up blockers. See full tech specifications.

Can I change the name on the certificate?

Yes. You’ll need to contact our support team before you complete the course.

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Need help training your team?

Our sales team is here to help you find the right courses—no pressure, no jargon. Just honest advice and support. Reach out today and let’s figure it out together.

CONTACT US