SKU: P0468EN

Customer Service Excellence

$39.00 USD

This online course will enhance your awareness of customer needs and emphasize how important your contribution is to the success of the organization. Customers value exceptional service, and that's where you come in. 

How often are you a customer yourself? Most of us encounter numerous transactions every day. How are you treated during these interactions? Is it with warmth, respect, and courtesy? Isn't that exactly what you, as a customer, expect? By showing your commitment and care through quality service, you help customers feel satisfied and successful. And when they feel that way, they become loyal customers.

Supported language

LEARNING OBJECTIVES

By completing this Customer Service Excellence course, employees will be able to:

  • Provide top-notch service
  • Handle customers in difficult situations
  • Create a comfortable environment for customers and co-workers
  • Enhance personal satisfaction through improved relationships
  • Establish clear and positive communication
  • Build confidence in your abilities

COURSE OUTLINE

This online course includes the following sections:

  1. Quality Customer Service
  2. The Customer
  3. First Impressions
  4. Customer Care

AUDIENCE

This Customer Service Excellence online training course is designed for employees and supervisors. Does it meet the needs of your business? Contact our sales team. They are happy to help with any questions you may have.

SPECIFICATIONS

Duration: 5 hours

Module(s): 18264EN, 18264FR

SKU(s): P0468EN, P0468FR

NASBA CPE Credits:

Safe & Secure

PayPal checkout payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Diners Club
  • Discover

We ensure secure processing of your payment information and do not retain or have any access to your credit card details.

What can you expect?
  • Complete training anytime and anywhere from any device with an internet connection. 
  • Interactive training with video, exercises, knowledge checks, case studies, and scenario branching for a memorable learning experience. 
  • A final exam is included at the end of the course to ensure knowledge retention.
  • A training completion certificate is instantly awarded when the course is completed with a passing score. 
  • Automatic email notifications to ensure training is completed by the deadline. 
  • Designed by a team of instructional designers, subject-matter experts, and consultants with decades of experience.

What's included?
  • HTML5 format works on any device with an internet connection.
  • Cross-device syncing let's you take training on a mobile device and switch to laptop or desktop without losing your progress.
  • Automatic content updates to keep courses fresh and relevant.
  • An ADA-compliant interface lets you easily switch navigation. 
  • Course modules that include videos and interactive content for a more engaging learning experience. 
  • The course automatically saves your progress, so you never lose your spot. 
  • Complete control of audio and closed captions.
  • Built-in knowledge checks at the end of each section. 
  • A certificate of completion is automatically issued upon finishing the course with a passing score. 
  • An administrator user account lets you buy courses, assign them to your team, track training progress, run reports, and access certificates.

Customer Service
  • Learners receive automated email notifications until training is completed.  
  • Phone and email customer support at no additional cost.  
  • Submit and track support requests 24/7 in our support portal.
  • Access help articles and resources in our knowledge base.
Need to train your team fast?

Pick your courses, buy seats for up to 99 people, and manage everything from your admin dashboard. You can track progress, run reports, and download certificates anytime.

Need this course for your LMS? 

Contact our sales team for courses via SCORM / API.  

Need flexible pricing?

Request a price quote and we’ll find what works best for your team. Whether it’s bulk discounts, course customization, a branded portal, or bundle pricing, we’ve got you covered.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Clear, easy, and informative. I liked how I could switch between devices without missing a beat.

Gabriela

Vubiz Learner

How It Works

  • buy courses icon

    Buy What You Need

    Select the courses you need for up to 99 learners.

  • create account icon

    Create Your Account

    Sign up to access to your training dashboard.

  • assign training icon

    Assign Training

    Assign the courses to your staff or to yourself.

Course Features

Our courses are ADA-compliant, work on any device with an internet connection, incorporate interactive learning activities, and are updated regularly.

PREVIEW COURSES

Frequently Asked Questions

How do I access training?

After purchase, you can self-register for training from your Account Dashboard.

How long do I have access?

You have one year of access to the course.

What happens if I fail the exam?

The purpose of the exam is to test your knowledge. You simply take it again until you pass.

What are the technical requirements for the training?

Courses can be viewed on any device – Mac, PC, tablet, and/or mobile with any internet browser and an active internet connection. Just turn off and disable all pop-up blockers. See full tech specifications.

Can I change the name on the certificate?

Yes. You’ll need to contact our support team before you complete the course.

Two people shaking hands on an orange and yellow arrow graphic, symbolizing cooperation or partnership.

Need help training your team?

Our sales team is here to help you find the right courses—no pressure, no jargon. Just honest advice and support. Reach out today and let’s figure it out together.

CONTACT US