{"product_id":"telepro-online-positive-call-management","title":"Telepro Online Program Elective Module 4 - Positive Call Management","description":"\u003cp\u003eThis online course gives you the tools to stay calm, confident, and professional, especially when things get tough. \u003cmeta charset=\"utf-8\"\u003eNot every customer call goes your way. Sometimes you need to say “no” or share news the caller may not want to hear. You’ll learn how to manage forceful callers, handle difficult conversations with empathy, and avoid the habits that lead to poor call outcomes.\u003c\/p\u003e\n\u003cp\u003eIt’s all about keeping control, building trust, and turning tricky moments into positive interactions. \u003c\/p\u003e","brand":"Vubiz","offers":[{"title":"Default Title","offer_id":50853338513689,"sku":"P1057EN","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/5020\/2905\/files\/telepro-online-complete-program-vubiz.jpg?v=1751143571","url":"https:\/\/vubiz.myshopify.com\/products\/telepro-online-positive-call-management","provider":"Vubiz","version":"1.0","type":"link"}