{"product_id":"maintaining-rapport","title":"Maintaining Rapport","description":"\u003cp\u003eThis online course will teach customer-facing employees and managers effective techniques for maintaining rapport with customers. Learn how to connect with customers through matching their vocabulary, keeping the conversation flowing, and avoiding common conversational pitfalls. We’ll explore methods for keeping the customer engaged and techniques to handle \"dead air\" on the phone, ensuring smooth, productive calls.\u003c\/p\u003e","brand":"Vubiz","offers":[{"title":"Default Title","offer_id":50853310464281,"sku":"P4091EN","price":35.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/5020\/2905\/files\/maintaining-rapport-vubiz.jpg?v=1751142653","url":"https:\/\/vubiz.myshopify.com\/products\/maintaining-rapport","provider":"Vubiz","version":"1.0","type":"link"}