{"product_id":"de-escalating-confrontations-over-masks","title":"De-Escalating Confrontations Over Masks","description":"\u003cp\u003eThis online course provides employees with the proper preparation and key strategies for handling mask-refusing customers calmly and effectively. The rules around mask usage in businesses can be confusing and inconsistent, and some customers refuse to comply. When a customer refuses to wear a mask angrily upon entering your business, it is typically the responsibility of your public-facing employees to manage the situation.\u003c\/p\u003e","brand":"Vubiz","offers":[{"title":"Default Title","offer_id":50853289492761,"sku":"P0469EN","price":15.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0888\/5020\/2905\/files\/de-escalating-confrontations-over-masks-vubiz.jpg?v=1751254483","url":"https:\/\/vubiz.myshopify.com\/products\/de-escalating-confrontations-over-masks","provider":"Vubiz","version":"1.0","type":"link"}